Key West Aloe Reviews
Key West Aloe Customer Reviews (12)
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Lovely product, excellent customer service
I was very excited to receive my first order with Key West Aloe, so I was disappointed when it had not yet arrived a full 11 days after placing the order. So I emailed Key West because the tracking link was not working, and they responded almost immediately stating that they were having the same issue with the link, then emailed again within a few hours with an updated tracking status showing that the package should be arriving about 24 hours later. The package did arrive the following day, it was very carefully wrapped/packaged, and theI have had the opportunity to use the product (cucumber and aloe under-eye gel) and am absolutely loving it! So the issue was entirely with the USPS, and Key West's customer service and product are both excellent and I would recommend them and will order from them again!
Key West Aloe Customer’s Q&A
Key West Aloe FAQs
Keywestaloe.com Return Policy?
Keywestaloe.com offers a 30-day money back satisfaction guarantee for every online purchase. If a product fails to meet expectations, it can be returned any time within 30 days of the order date for an exchange or a refund of the purchase price. However, Keywestaloe.com does not provide prepaid return labels for online orders. Only orders placed on www.keywestaloe.com are eligible for return. Purchases made at retail locations or a 3rd party vendor are not eligible for return.
As for the shipping policy, orders typically ship within 2 business days of being placed. Free standard shipping is offered on all orders over $75 within the US. Any order under the $75 qualifier will ship standard shipping in the US for $9.95. Shipping to Canada is available for a shipping charge of $20. Shipments can only be sent via FedEx. Expedited 2-day shipping is available for an additional fee. Orders must be placed before 12 pm Monday- Friday to be eligible for expedited shipping. At this time, shipping outside of the US and Canada is not offered. Shipments to P.O. Boxes in the contiguous United States, Alaska, Hawaii, Puerto Rico, APO/FPO, and the U.S. Virgin Islands are shipped via USPS Priority Mail. Keywestaloe.com may alter the shipping methods or carriers as the need arises. Each order is limited to one delivery address.
About Keywestaloe.com Popular Products and Services?
Keywestaloe.com is a website that offers a wide range of skincare products. Some of the popular items include the Gentle Aloe Facial Cleanser, Zelé Aftershave Gel, Eye Matrix, Cucumber Under Eye Gel, Skin Matrix, Optimal Results, Aloe in the Pink Toner, Environmental Defense SPF 15, Excel Shave Cream - Tough Beard, Solution, Night Moist, Excel Shave Cream - Sensitive Skin, Zelex Aftershave Balm, Too Cool - Hydrating Spray, Day Moist (Fragrance Free), Eye Moist, Sunsorb SPF 30 Lip Balm - Coconut, and Hydrating Matrix. The website also offers free shipping on orders over $75 and a loyalty program where customers can earn points with every purchase. The company is based in Florida and has multiple stores in Key West. It is committed to the highest standards of product quality, performance, and customer service. The products are formulated with a pure aloe vera base, which is known for its soothing properties and is rich in phytonutrients and polysaccharides. The website also offers products for every member of the family, including pets. Customers loyally identify with the enticing scents and soothing pure Aloe Vera products that take them back to the first time they tried the products after a visit to the Duval Street store.
How long has Keywestaloe.com been in business?
Keywestaloe.com has been in business since 1971. The founders, Joe Liszka and Frank Romano, came to the Conch Republic in 1971 and experienced the blazing Key West Sunshine. Their time on the beach left them red, peeling, and desperate to find relief. That’s when a Key West native shared the island’s secret for sunburned skin: aloe vera. They were instantly impressed at how quickly aloe worked to soothe their burns. With this, they began formulating products with a pure aloe vera base, and soon, the secret was out: Key West Aloe was a must for anyone looking to take a vacation, staycation, or skin-cation. The official Key West Aloe web store was later established.